Role: ServiceNow Architect
Location: Remote in Europe
Type: Contract (Outside IR35)
Summary
We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.
Key Responsibilities
1. Architecture & Solution Design
* Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine).
* Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.
* Create high-level and detailed solution designs, sequence diagrams, and integration contracts.
2. Salesforce Integration
* Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS.
* Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.
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