Salary: £28,000 + Bonus
Location: Hybrid (Work from home 3 days per week)
Industry: Motor Finance
Hours : rotating :9am-5pm 9:30am-5:30pm 10am-6pm. One in four Saturdays 9am-5pm, although this will be reducing to 9am-1pm from April 2025
About Us
We’re a specialist motor finance provider, and we’re passionate about delivering exceptional service to our customers — especially those who may be experiencing financial difficulty. We’re now looking for an experienced Collections Advisor to join our dynamic team and play a key role in helping our customers get back on track.
The Role
As a Collections Advisor within our regulated collections environment, you’ll handle a variety of customer servicing queries, offering tailored solutions to support customers facing financial hardship. Your ability to understand individual circumstances and provide fair, appropriate outcomes will be crucial, while consistently achieving performance targets.
Key Responsibilities
* Managing inbound and outbound customer contacts, addressing collections queries and providing solutions to support customers in financial difficulty.
* Applying your knowledge of regulated collections to ensure every conversation is compliant and customer-centric.
* Working closely with internal teams to ensure seamless customer journeys.
* Delivering exceptional service, balancing empathy with firm action when required.
* Meeting and exceeding individual and team performance targets.
What We’re Looking For
* Previous experience in a regulated collections environment (essential).
* Ideally, experience within motor finance or a related financial services industry.
* Strong communication skills and the ability to build rapport and trust quickly.
* A proactive, solution-focused mindset.
* Comfortable working towards performance and compliance targets.
* Experience working in a hybrid or remote setting would be beneficial.
What’s On Offer
* Competitive salary of £28,000 + bonus.
* Hybrid working — 3 days from home, 2 days in our modern office.
* 25 days holiday + bank holidays.
* Private healthcare plan.
* Company pension scheme.
* A supportive, inclusive team environment with ongoing training and development.
Interested?
If you have collections experience, ideally within motor finance, and you’re looking for a new challenge in a supportive and flexible environment, we’d love to hear from you