Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading!
Come and join our lovely team at our New Coningsby Surgery and be our friendly face to provide a warm welcome to our patients.
As a receptionist, we rely on you to deliver exceptional customer service to our lovely patients and undertake a range of reception duties to support our remarkable team.
From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require.
You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.
You will work 13 hours per week on Wednesdays from 08:00-12:30 and Fridays from 08:00-17:00.
NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days of work may change.
Who are we looking for?
* Previous Customer Service experience of dealing with the public face‑to‑face and via telephone.
* IT literate, previous experience with Microsoft Office software would be beneficial.
* Experience using SystmOne would be preferable.
* Ability to work as part of an integrated, multi‑skilled team.
* Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
* Team player with flexibility in hours and duties to cover holidays and sickness is essential.
* Post subject to satisfactory DBS check.
What we offer:
* NHS Pension Scheme (23.7% contributions)
* Generous annual leave entitlement of 36 days including bank holidays (pro‑rata)
* Staff social events
* Monthly employee awards
* Free parking
* Access to the employee assistance program
* A supportive and collaborative working environment
* Opportunities for professional development and growth
* A focus on work‑life balance, with flexible hours available
About us
The Welby Group manages five GP practices across Lincolnshire, serving over 43,500 patients. We’re known for being forward‑thinking and committed to doing things differently to improve care. We value people who bring enthusiasm, creativity and a can‑do attitude.
We live by our values: Opportunity, Enthusiasm, Support, Innovation, Family and Balance. If you’re looking for a place where you’ll be supported to grow and encouraged to try new things, we’d love to hear from you.
We are an equal‑opportunity employer and committed to creating an inclusive, supportive workplace for all.
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