Role Overview
In a Nutshell…
We have exciting opportunities for Contact Centre Operatives to join our team within Vistry Services Division, where you can be based near to any of our Midlands regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. This is a high volume call centre based vacancy, whereby the expectation is to make / received roughly 10 calls per hour. The role will also support the Sales Consultants by booking viewing appointments. You will also support the sales and marketing teams in order to maximise the efficiency of sales consultants’ time so they can focus on qualified leads.
This role will be worked on a rota basis from Monday - Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
1. Competitive basic salary and annual bonus
2. Salary sacrifice car scheme available to all employees
3. Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
4. 2 Volunteering days per annum
5. Private medical insurance, with employee paid cover
6. Enhanced maternity, paternity and adoption leave
7. Competitive pension scheme through salary sacrifice
8. Life assurance at 4 x your annual salary
9. Share save and share incentive schemes
10. Employee rewards portal with many more benefits…