About the role Contract Type: 5-months Fixed-Term Hours: 37.5 hrs per week (Monday-Friday) Operational Patch: Perton & Telford Closing Date: Monday 23 February 2026 (We're keen to attract strong candidates for this important role - early applications are welcomed as we may close the vacancy once sufficient interest is received). Additional Information: A full UK driving licence is essential, as this is a roaming role involving a mix of home working, office, and home visits. If you're passionate about delivering excellent customer service and making a real difference in people's lives, you belong at Bromford. We're looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. You'll support customers in managing their income, accessing benefits, and sustaining their tenancies. Key Responsibilities Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes. Customer Support: Offer guidance on income collection, benefits, and income maximisation. Income Recovery: Lead proactive efforts to recover income and meet agreed targets. Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes. What We're Looking For Housing Sector Experience: A background in income-related roles within housing is essential. Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders. Target-Oriented: Motivated by achieving results and performance objectives. Independent and Resourceful: Able to work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy. You'll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing. Why Bromford? By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. For more information, please refer to the full job description attached to this advert. Ready to apply? The closing date is Monday 23 February 2026. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. What we offer Flexible and hybrid working; many roles support working across our main locations and home Performance related pay based on shared success A choice of pension schemes with employer contributions of up to 10% Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family Generous holiday, occupational sick pay and paid family leave Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more Attractive career development opportunities The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We're a place for people determined to make a difference. Bromford. A place to make your own. Our commitment to equality, diversity and inclusion We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.