TwentyAI are partnering with a global professional services organisation with a strong focus on technology and data-driven innovation. The team is dedicated to driving operational efficiency and supporting strategic goals within a collaborative and forward-thinking environment.
The Role
As an IT Support Specialist, you will provide hands-on technical assistance to end users, resolving hardware, software, desktop, and application issues. You will:
* Troubleshoot and resolve technical problems, including account setup and network configuration.
* Manage and document ticket requests, ensuring timely and accurate updates.
* Review incident tickets and escalate complex issues when necessary.
* Collaborate with system owners and senior team members to deliver effective support.
* Help set up and configure new hardware and software, ensuring a seamless onboarding experience for users.
* Track service requests and incidents to support high standards of service delivery.
* Provide reporting to monitor operational performance and drive continuous improvement.
* Be part of a globally diverse Technology and Data function, contributing to digital transformation initiatives.
Requirements
* Previous experience in IT support, ideally within a global professional services or corporate environment.
* Ability to provide on-site technical assistance to end users.
* Strong troubleshooting skills across hardware, software, and application-related issues.
* Experience using and maintaining IT ticketing systems and accurate documentation.
* Excellent communication skills and a collaborative approach to problem-solving.
Why join?
* Supportive culture with a focus on teamwork, trust, and professional growth.
* Opportunities to collaborate with a global network of skilled professionals.
* Exposure to a variety of projects and advanced digital solutions.
* Ample opportunities for skill development and career progression in a forward-thinking environment.
Please note, this role is on-site five days a week, covering shift patterns.
If the role is of interest, please click Apply.