Assessment Day
Applicants selected for interview will be invited to an Assessment Day on 6 May at the Preston office. Attendance is mandatory if you wish to progress your application.
More About Your Role
We are recruiting four Works Planners to join our Preston office on a mix of permanent and fixed‑term contracts. Your day‑to‑day responsibilities include coordinating and planning work for the internal workforce, managing planned tasks, investments, compliance events, and responsive repairs (e.g., gas, empty homes). The role requires strong organisational and communication skills, ensuring appointments are met, customers are kept informed, and all systems remain accurate and up to date with real‑time information. You will provide training where needed, deliver timely forecasts to the Field Operations Managers when repair volumes exceed available resources, and take prompt action as necessary. Managing repair requests within agreed timescales and handling data in line with GDPR are key parts of the role, as are building effective working relationships with colleagues and customers.
Essential Criteria
* Previous experience in a customer service or customer‑facing role.
* Prior experience using a scheduling database.
* Experience managing multiple activities across both occupied and empty domestic properties, ensuring timely completion and adherence to schedules.
Preferred Criteria
* Experience in property maintenance, repairs, or social housing environments.
More About You
You will have excellent communication skills and be confident using our work scheduling database to optimise the agile operative workforce and manage subcontractor relationships. Strong IT skills and the ability to build positive relationships are essential. You will have experience planning and organising multiple activities at occupied and empty domestic properties. A high level of customer focus is important, ensuring you consistently meet and exceed diverse customer needs while embracing inclusion and aligning with our People Promises. Awareness of work activities and timescales to allocate resources effectively is preferred.
Benefits
* Competitive salary, with a yearly review.
* Pension with matched contributions up to 7%.
* Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave.
* Cashback plan for healthcare costs – up to £500 saving per year.
* Bonus scheme for all colleagues at 2%.
* Training and development.
* Extra perks including discounts and offers from shops, cinemas and more.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long‑term negative effect on their ability to do daily activities.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self‑advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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