Overview
Customer Liaison Officer – Guardian Jobs role for GET STAFFED ONLINE RECRUITMENT LIMITED. Location: Chorley, Neston. Contract: Contract approx. to March 26 or until the contract ends. Our client, a leading building contractor specialising in working with social housing landlords across the North-West, is seeking a Customer Liaison Officer to join their growing team. If you have a background in customer service, liaising with residents and clients and want to work in a dynamic and fast-paced environment, this could be the perfect opportunity for you! The refurbishment projects include re-roofing works, external renovation works, and internal/external adaptations.
Key Responsibilities
* Liaising closely with Customers/Residents and Scheme Managers regarding access and programme of works.
* Assisting and liaising with Site Managers, Supervisors and Clients.
* Post pre-introduction letters to all properties on the programme — introduce yourself to customers as the main point of contact throughout the scheduled programme and deal with any problems/queries that tenants may have.
* Completing pre-entry surveys on customer’s houses including taking photos/videos of internal and external areas that could be affected by roofing/external works front and rear elevations (internal ceilings in bedroom/bathroom) — advise them of estimated start and completion dates.
* Keeping in contact with customers throughout and on completion of the works to ensure customer satisfaction.
* Management of client systems and trackers.
* Ensure quick and appropriate resolution of customer claims/compensation requests — following the company procedure and escalation process on complaints that remain unresolved on site.
* Monitor and report on customer satisfaction.
* If required, distribute and collect tenancy agreement/approval forms.
* If required, liaise with relevant service suppliers (gas, broadband, telephone).
Essential Requirements
* Full UK Driving Licence is essential.
* Previous experience in a similar role.
* Strong attention to detail and excellent organizational skills.
* Ability to manage multiple projects and deadlines simultaneously.
* Strong communication skills and a team-oriented approach.
Working Hours
Monday to Friday; 8:00 AM - 4:30 PM
What They Offer
Competitive salary: £26,000 - £29,000 (dependent on experience)
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