About us
We are part of Sandvik Intelligent Manufacturing, building the new digital era of manufacturing—connecting the value chain from design and planning to production and verification. Our objective is to enable a shift toward efficient and sustainable manufacturing, supported by a global footprint and a strong foundation in industrial software.
What you’ll be doing
Customer implementations & projects
Lead end-to-end deployments: requirements discovery, process analysis, configuration, deployment support and go-live readiness. Work onsite in manufacturing environments to validate workflows, prove capability, guide users and ensure alignment with real operational needs.
Business process analysis
Deep-dive into customer operations: production planning, quoting, purchasing, stock control, sales order processing, admin flows and shopfloor execution. Translate those processes into robust configurations, best‑practice recommendations and clear adoption pathways.
Training & user enablement
Deliver training onsite and remotely, adapting to different audiences—from operational users to managers and stakeholders. Build confidence and autonomy so customers can sustain performance improvements.
Project ownership
Own scope, timeline, configuration choices and delivery quality—coordinating with internal support and development teams as needed.
Customer success & support
Provide high-quality technical/application support and ensure successful post‑implementation adoption. Investigate issues, communicate solutions clearly and drive resolution with internal teams when required.
Continuous improvement
Contribute to implementation methodology, customer success playbooks and knowledge base. Spot recurring challenges and propose process/product improvements.
Location & travel
UK-based, home‑based role, with regular travel to customer sites across the UK and occasional travel in Europe. Expected travel: ~25% (depending on project needs).
What we’re looking for
Essential
* Experience with MRP/ERP / production management / quoting / purchasing / stock control or similar business systems, and how these areas connect to finance, supply chain and shopfloor execution.
* Ability to analyse customer processes and translate them into practical system solutions.
* Strong communication (written & verbal), strong listening skills, ability to influence across levels.
* Comfortable working independently in a home‑based role while staying connected to the team.
* Strong problem‑solving skills and sound judgement in complex, multi‑system environments.
* Good working knowledge of Microsoft Office and Windows.
* Knowledge of database structures and SQL.
* Interest in or experience with AI‑enabled tools or automation to improve productivity.
* Willingness to travel across the UK and occasionally Europe.
Nice to have
* Prior experience with SigmaMRP / SigmaQUOTE / SigmaNEST / Shop Manager or similar suite products.
* Hands‑on exposure to sheet metal manufacturing, planning, purchasing, order processing or shopfloor management.
* C# (or other languages), reporting tools (e.g., Crystal Reports) and/or Power BI.
* Background in technical consulting, key‑user roles, or operational excellence / process improvement initiatives.
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