Customer Service Executive
Location: Watton, Norfolk, IP25 6JB
Salary: £26,509.50 per annum (pro rata)
Contract: 6-month Fixed Term, 40 hours per week
Working Hours: Monday - Friday 8am-6pm, flexible during operational hours
As a Customer Service Executive in our Environmental Services team, you'll be at the heart of delivering responsive, high-quality support to customers, ensuring enquiries are handled with care, accuracy and efficiency.
Responsibilities
* Respond to telephone and email enquiries from customers, contractors and internal teams, ensuring timely and effective resolutions.
* Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
* Take payments.
* Raise worksheets.
* Monitor emails daily and complete admin tasks as a team.
Qualifications
* Experience working in a busy office/reception call centre environment.
* Strong customer service skills, with the ability to handle queries professionally and empathetically.
* Excellent communication skills, both written and verbal.
* Good organisational skills, with the ability to prioritise tasks and meet deadlines in a performance-driven environment.
* Strong attention to detail and confidence using Microsoft Office and digital systems.
* A proactive, team-focused approach, with the ability to solve problems and adapt to change.
Benefits
* Holidays: 22 days plus bank holidays (pro rata)
* Pension: Up to 6% contributory pension scheme
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
Apply today.
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