Key responsibilities
and accountabilities
Food Production
• Responsible and accountable for the food provision in the relevant site
• To fully understand the CH&CO brand in terms of food and food service
• Develop and plan menus that are in line with client and customer expectations at the relevant CH&CO
site
• Prepare and oversee all preparation of food to the highest standard and in line with the CH&CO style
ensuring food is seasonal, of known provenance and where possible sourced locally and in a timely
fashion to ensure smooth service to the customers
• Liaise with the Front of House Manager and staff daily to establish menus and requirements for
service.
• Ensure that all appropriate ingredients are available for the menus being prepared and where
necessary identify shortages and instigate action to source ingredients
Customer Service
• To seek customer feedback during service and use the information to develop the food and food
service offering in the relevant site
• Maintain a professional and friendly image with the client and customers at the relevant site
• Work effectively with all colleagues to ensure excellent customer service
• Attend to customer needs in a polite and helpful manner providing assistance where necessary in
line with the CH&CO style and to respond appropriately to any customer queries or complaints taking
responsibility to resolve where necessary
• Be up to date with customer needs and tastes and communicate any ideas to the Company Chef
Finance
• Plan menus and prepare food in order to minimise wastage
• Control costs through efficient purchasing and use of existing stock whilst ensuring that CH&CO
standards and style is maintained.
• Ensure that budgetary targets are achieved on site through a thorough understanding of GP, GP%,
selling price, cost price, margin, mark up and calculation of menu costs through recipes.
• Responsible for undertaking weekly and monthly stock takes and to coordinate stock ordering for
the operation.
• Raise all supplier quality issues with the Purchasing Department at CH&CO
• Administer financial controls in the site and keep records using the appropriate systems, ensure
effective communication of all financial matters and continuously monitor financial performance and
report as required
Managing / Developing a Team
• Overall responsibility for managing the entire team in the site ensuring they are all are aware of
CH&CO standards and carry out their jobs in line with the standards
• Responsible for producing high quality seasonal food in a timely fashion through the kitchen team
• Conduct daily briefings before service ensuring all staff understand the day’s menus and are aware
of their responsibilities for the day
• Provide feedback and coaching on performance
• Provide any necessary on-job training whereby increasing the team’s understanding and knowledge
of produce and food service.
• To carry out performance appraisals as and when directed by the company.
• To manage poor performance in line with the CH&CO process
• To induct new staff into their position.
• To monitor the attendance of all staff at the relevant site
Health & Safety
• To understand and comply with CH&CO and statutory health, hygiene and safety, quality standards
including COSHH and HACCP and to ensure that all tasks are carried out in accordance these standards
by all members of the kitchen team.
• Ensure the team have complete up to date COSSH and Food Hygiene training.
• Ensure equipment and food temperature readings are taken and recorded on a daily basis
• Ensure all food is labelled and dated in fridges and freezers.
• Wear the correct uniform and safety shoes as directed and maintain uniform items appropriately.
• Report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the Catering Manager.
Occasional Responsibilities
• To attend training courses and attend CH&CO meetings when necessary.
• To assist in sales presentations where required.
• To act as a resource to the Company Chef and Food Development Director.
This job description and person specification is a guideline only and not exhaustive. You may be asked
to perform other duties which are not detailed but are in line with the general purpose of your job role
and we reserve the right to make changes to this job description as appropriate.
What's in it for you?
Working with Inspire Catering has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
1. Personal Development and Training opportunities
2. Life assurance scheme
3. Pension scheme
4. Holiday allowance
5. Private medical eligibility
6. Eye care
7. A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
8. Family friendly support
9. Regular social events and communication with our leaders
10. A holiday purchase scheme
11. Volunteering days
12. Professional subscriptions
13. Recognition schemes and people awards
14. Long service awards
15. Access to some great high street discount vouchers
16. Cycle to work scheme
Passionate people serving great food brilliantly…