Visitor Services Assistant – Market Hall Café & Shop 16 hours per week The Market Hall Museum The 17 th Century Market Hall stands in the heart of our historic town, the museum, shop and café within, popular destinations for both locals and visitors to Warwick. Nearly 100,000 visitors per year visit us to see our full-sized brown bear, live observation beehive and stories from across the County. Market Hall Shop Market Hall Shop and Visitor Welcome is the first port of call for all our visitors. Members of the public will stop to ask for directions, about the museum, or will visit to purchase from our gift shop. The Market Hall Shop offers a unique shopping experience, stocking a wide range of toiletries, toys, our best-selling Beekeeper’s honey, and souvenirs. Market Hall Café Our thriving café is popular with both locals and visitors to Warwick. Customers can drink in or take away a Monsoon Estates Coffee or try our speciality Golden Monkey teas whilst enjoying our menu of cakes, paninis, sandwiches, toasties and our best-selling cream teas. The Role Due to increasing demand for our services we are now looking to recruit Visitor Services Assistants to join our friendly Front of House Cafe team. Mainly based in the café, the role can be fast paced and varied. From making fresh paninis and serving locally sourced cakes and hot beverages, to serving customers, setting up and cleaning tables, and restocking the cafe. Our team goal is to deliver a consistent and enjoyable visitor experience, whilst generating essential income for Market Hall Museum. Two days a month you will be based in Market Hall Shop. Your role will be to welcome visitors as they enter the museum, monitor and maintain the retail area, and provide outstanding levels of customer service to all our users. This will involve providing information on our events and activities, creating and merchandising retail displays, stock monitoring and proactively selling our range to customers. 4 week rolling work pattern Week 1 Tues 12:00-15:00, Wed 10:30-17:00 (shop), Thurs 12:00-15:00, Fri 12:00-15:00, Sat 09:30-14:00 Week 2 Tues 12:00-15:00, Wed 09:30-14:00, Thurs 12:00-15:00, Fri 12:00-15:00, Saturday Off Week 3 Tues 12:00-15:00, Wed10:30- 17:00 (shop), Thurs 12:00-15:00, Fri 12:00-15:00, Sat 09:30-14:00 Week 4 Tues 12:00-15:00, Wed 09:30-14:00, Thurs 12:00-15:00, Fri 12:00-15:00, Saturday Off For further information please see the Job Description and Person Specification below; Visitor Service Assistant Working for Warwickshire – This is the difference you make Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!? At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund ' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. To discuss the role please contact Victoria Goodall- Barber by emailing victoriagoodall-barber@warwickshire.gov.uk Closing date: 24 th June 2025 Interview date: 1st July 2025 Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See ? more