An exciting opportunity has arisen for a Supporter Care Assistant to join the Fundraising Team .Your role is tobe responsible for delivering excellent service to The Children's Trusts supporters.
Location: The Children's Trust
Contract Type: Permanent
Specific Hours: 22.5 hours per week
Salary: £24,570 per annum, £14,742 pro rata
This role is not open to sponsorship.
Role Requirements
1. Act as the first point of contact for general enquiries (both internal and external) received on a day- to-day basis.
2. Confidently respond to phone calls and enquiries from supporters and the general public in a prompt, professional and friendly manner.
3. Produce letters and e-mails in response to enquiries from supporters and the general public.
4. Ensure the prompt and accurate recording of donations on the fundraising database, ThankQCRM
5. Liaise with fundraisers concerning the coding of donations on the fundraising database.
6. Produce thank you letters to supporters in a prompt ...