Location - Marks and Spencer Ealing Broadway Station
Contracted hours - 39
Shift pattern - Fully flexible covering weekends too.
Store operating hours - 05:00 to 22:30 Monday to Friday and 06:00 to 21:30 Saturday and Sunday
As a Deputy Manager, you will hold a pivotal role in driving operational excellence, leading your teams performance and creating an exceptional customer experience. You are responsible for the day today running of the store to support the Store Manager to deliver the business trading plan.
What being a Deputy Manager is all about:
* Guiding, engaging and supporting your team to deliver excellent standards and results in line with the Trading plan
* Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
* Supporting our colleagues in an environment where everyone feels valued and welcome.
* Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
What our Store Leadership Team would love to see:
* Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
* Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
* Flexibility of approach that will allow you to support other stores in the area when needed
* Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
* Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach
How we reward our teams:
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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