Company description: XPO, Inc Job description: Logistics done differently. We are looking to bring on board a Customer Service Advisor to join a busy, fast-paced team based at our customer site in Darlington, working Monday Friday. We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on! Pay, benefits and more: Were looking to offer a salary of £26,228. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. Youll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks. What youll do on a typical day: Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level Make outbound calls to customers regarding deliveries Take inbound calls from customers / drivers Monitor inbound/outbound call logs Other various office based duties What you need to succeed at XPO: Youll need to have worked in distribution and warehouse customer service environment Be honest, reliable, flexible, and focussed Excellent communication skills in all forms & at all levels Working experience of Microsoft packages such as Microsoft Word and Excel Be Part of Something Big: We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesnt precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please dont hesitate to let us know.