<div><h3><b>Contact information</b></h3><p>Please contact olivia.osborne4@nhs.net for any further information about the role. Please note if there is an appropriate volume of applications the post may close early.</p><h3><b>About the role</b></h3><p>We are looking for a highly organised and motivated Fracture Clinic Administrator / Departmental Coordinator to join our Trauma and Orthopaedic team. This is a key administrative role supporting the efficient day-to-day running of fracture clinics across the Trust.</p><p>You will act as a central point of contact for patients, clinicians and other teams, ensuring smooth coordination of appointments and providing a professional and helpful service at all times.</p><h3><b>Main duties</b></h3><ul><li>Manage patient appointments including booking, cancelling and rescheduling clinics via telephone, letter and face‑to‑face contact</li><li>Act as a first point of contact, handling enquiries from patients, clinicians and external agencies in a professional and timely manner</li><li>Maintain accurate and up‑date patient records across Trust systems (e.g. PAS, Bluespier)</li><li>Support the coordination and smooth running of fracture clinics and departmental activities</li><li>Prepare, process and distribute correspondence, reports and clinic documentation</li><li>Monitor and manage clinic stock levels, ordering supplies and liaising with suppliers as required</li><li>Ensure all administrative processes comply with Trust policies, data protection and confidentiality standards</li><li>Assist with data collection, reporting and audits to support service performance and improvement</li><li>Work collaboratively with colleagues and provide cross‑cover across sites and departments when required</li></ul><h3><b>Essential person specification requirements</b></h3><h3><b>Qualifications</b></h3><ul><li>GCSE English and Maths at grade C or above or equivalent</li><li>RSA3 Word Processing or equivalent</li></ul><h3><b>Experience</b></h3><ul><li>Previous experience of using Microsoft Word</li><li>Ability to use initiative</li><li>Dealing with the public both in person and on the phone</li></ul><h3><b>Knowledge and Awareness</b></h3><ul><li>Awareness of own limitations.</li><li>Confidentiality</li><li>Keyboard skills</li><li>Word‑processing skills</li><li>Computer Literacy</li></ul><h3><b>Skills and Abilities</b></h3><ul><li>Ability to demonstrate literacy and numeracy skills</li><li>Able to communicate clear and concise information both verbally and in writing</li><li>Ability to prioritise own workload</li><li>Experience of IT systems</li></ul><h3><b>Be part of MY team</b></h3><p>We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.</p><h3><b>Our benefits</b></h3><ul><li>Access to the NHS pension plan</li><li>Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service</li><li>Exceptional employee health and wellbeing services</li><li>Extensive benefits and support, including:</li><li>Onsite nurseries and childcare salary sacrifice scheme</li><li>Home electronics scheme</li><li>Cycle to work scheme - subject to eligibility criteria</li><li>Car lease salary sacrifice scheme - subject to eligibility criteria</li><li>Working carers support and advice, carers network and carers passport
</li><li>Flexible working options and family and carer‑friendly policies</li><li>Established staff networks, including LGBTQ+ and Race Equality</li><li>Career progression, training and support</li></ul><h3><b>Skilled worker sponsorship</b></h3><p>You can find out more about skilled worker and health and care visas on our careers site.</p></div>