Implementation Analyst - ICT & Digital Services
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Location & Working Hours
Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.
Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.
Salary: £39,453 - £43,837 gross per annum (ICT RFJ 6)
The Role
We are thrilled to announce an exciting opportunity to join our growing ICT Team as an Implementation Analyst. In this role, you will lead the successful deployment of technology solutions and process improvements in the social housing sector. The role focuses on supporting the implementation of new systems as per the portfolio, ensuring that they meet the needs of tenants, staff, and the broader organisation. You will work closely with cross‑functional teams, manage data migration, user training and ensure seamless integration with existing processes to drive operational efficiency and enhance tenant services.
Key Responsibilities
* Lead the deployment of technology solutions across the organisation.
* Develop and maintain system integration plans and support data migration activities.
* Provide user training, documentation and post‑implementation support.
* Collaborate with stakeholder teams to optimise processes and deliver operational improvements.
* Monitor and report on integration performance and user adoption.
Ideal Candidate
As an Implementation Analyst, you will be at the forefront of deploying new systems and process improvements across our organisation. From configuring housing management software and tenant portals to ensuring seamless system integration and staff training, you will help us enhance operational efficiency and deliver better outcomes for the communities we serve. This is a collaborative, hands‑on role ideal for someone who thrives on problem‑solving, stakeholder engagement and driving successful technology adoption.
Qualifications
* Educated to A level / Degree or equivalent (desirable).
* Azure certifications and Agile experience are essential.
About Us
emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves on providing high‑quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer.
Our Values
Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
* Competitive salary
* Contributory pension scheme
* Health cash plan – BHSF
* 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro‑rata for part‑time)
* Flexible working
* A wide range of training and development opportunities (we are an Investors in People accredited organisation)
How To Apply
Please send an up‑to‑date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications has been received, so recommend early application.
We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
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