Role: Bank Concierge
The responsibilities of a Bank Concierge include:
1. Being the first point of contact to receive and direct all customer queries.
2. Developing good relationships with customers and helping them develop life skills.
3. Handling occasional emergency or challenging situations.
4. Going above and beyond to ensure excellent service is provided to our customers.
5. Occasionally organising and running social activities.
6. Performing health and safety responsibilities, such as fire safety checks.
7. Ensuring the security of the service is maintained.
8. Writing and updating customer notes.
Skills and experiences required:
1. Experience working with young people, vulnerable adults, or individuals with mental health needs or substance misuse issues.
2. Previous experience working under challenging circumstances.
3. Good communication skills.
4. Ability to use IT systems confidently.
Benefits:
1. A variety of online discounts and rewards from major retailers.
2. Health and well-being plans.
3. A wide range of learning and development opportunities.
Additional Information:
Job Reference: 225212
We are only accepting applications from those with the right to work in the UK.
If applying internally, please use your internal careers account.
We may withdraw this advertisement at any time, so please apply early.
Inclusion is a core value. We strive to be a diverse and inclusive organisation where our people thrive and meet customer needs with fairness and empathy. We encourage applications from diverse backgrounds and will make adjustments during the application process in line with our Disability Confident employer status.
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