Computer Repair and Refurbishment Technician CL
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Role: Recycling Operative – Computer Repair and Refurbishment Technician
Location: Birmingham, onsite
Contract Type: Permanent
Salary Package: £25097 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 07:45 am to 16:15 pm
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life‑long learning opportunities
* Opportunity to join Europe's largest privately‑owned IT Company
Role Purpose
The Computer Repair and Refurbishment Technician is responsible for diagnosing, troubleshooting, repairing, upgrading and cosmetically refurbishing computer hardware. They ensure systems are functioning optimally by replacing faulty components, installing updates, re‑loading operating systems and enhancing the aesthetics of equipment to “as new” condition.
Security clearance or willingness to apply will be required for this role.
Key Responsibilities
* Diagnose and identify faults in laptops and desktop computers using software diagnostic tools.
* Repair, replace or upgrade damaged or faulty components such as LCD displays, memory, storage, cooling fans, keyboards, touchpads, and batteries.
* Update firmware / BIOS and re‑load operating systems software.
* Thoroughly re‑test all equipment to ensure proper functioning and compliance with refurbishment standards.
* Inspect devices suitable for cosmetic refurbishment, assessing the physical condition of laptops and desktops to identify cosmetic marks and damage.
* Repair deformation and indentation marks in laptop and desktop casings.
* Thoroughly clean devices in preparation for cosmetic refurbishment, removing labels, stickers, adhesive residue from devices.
* Carefully and precisely apply vinyl coverings such as laptop lid and palm cover and keyboard stickers.
* Perform quality control assessment, physically assess and grade refurbished IT equipment in preparation for resale.
* Perform data entry activities on a bespoke SCC system recording essential criteria.
* Work as part of a team to ensure all IT equipment is data‑safe before leaving the department.
* Process all customer units within agreed OLA’s/SLA’s, focusing on attention to detail while meeting customer requirements and expectations.
* Achieve key performance indicators and targets, ensuring maximum productivity of the facility while maintaining efficiency and quality.
* Undertake training programmes regarding all processes and procedures, ensuring total compliance with company policies such as Health and Safety, Safe Systems of Work and the Traffic Management Plan.
* Ensure a high level of security awareness is maintained.
* Undertake any other duties commensurate with the position, including specific project activity and covering for absence from the overall Recycle team to maintain departmental effectiveness.
* Handle all customer equipment carefully to avoid damage.
* Project a pro‑active and positive attitude when communicating with external/internal customers and maintain a friendly, professional service at all times.
Skills And Experience
* Demonstrable technical expertise in diagnosing and repairing laptop and desktop computers, or an adaptable individual with an understanding of computer hardware who can be trained and upskilled.
* Demonstrable expertise in the cosmetic refurbishment of laptops and desktops, or an adaptable individual with an understanding of computer hardware who can be trained and upskilled.
* Strong problem‑solving skills and familiarity with different manufacturers of computer hardware.
* High levels of dexterity, with a strong emphasis on meticulous attention to detail, accuracy and consistency.
* Capacity to work independently, manage time effectively and work as part of a team.
* Ability to follow documented processes and procedures.
* Ability to adhere to health and safety practices.
* Security clearance or willingness to apply will be required for this role.
About Us
SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a global company passionate about IT, simplifying the complex with innovation.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Reasonable Adjustments
If you are selected for an interview and need reasonable adjustments, please let the SCC Talent Acquisition team know at the point of scheduling.
Diversity & Inclusion: https://www.scc.com/diversity-and-inclusion/
Sustainability: https://www.scc.com/sustainability-at-scc/
Life at SCC: https://www.linkedin.com/company/scc/life
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