Job Description Job Title: Collections Executive
Location: Rotherham and Surrounding Areas
Salary: £27,500 (rising to £29,000 post-probation)
Probation: 6 months
Employment Type: Full-time, Permanent
About the Role
We are seeking a proactive and empathetic Collections Officer to join our clients dynamic home loans servicing team. In this vital role, you will support customers facing financial challenges by delivering effective solutions and helping them navigate their options with care, precision, and regulatory awareness.
You will be responsible for implementing and maintaining a robust collections strategy while ensuring customer outcomes are fair, balanced, and in line with current regulations. This is a fantastic opportunity for someone with experience in collections or financial customer service who is ready to make a real difference.
What is expected of the Collections Executive?
Implement and maintain collections strategy to ensure consistent, compliant, and customer-centric outcomes.
Assess customer financial situations individually and empathetically, identifying tailored short-, medium-, or long-term solutions to support financial stab...