Basic information
Location
Birmingham, Milton Keynes, Reading, St Albans
Business Line
Enabling Functions
Job Type
Permanent / FTC
Date published
25-Sep-2025
Req #
20698
Job description
Connect to your Industry
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Summary:
The ServiceNow Centre of Excellence are seeking a highly skilled and experienced ServiceNow Product Owner to focus on documenting, showcasing, and promoting our existing ServiceNow solutions. This role is crucial in highlighting the value proposition of our out-of-the-box capabilities and demonstrating their effectiveness to internal and external stakeholders. The successful candidate will possess a deep understanding of the ServiceNow platform, excellent communication and presentation skills, and the ability to translate complex technical information into easily understandable business value propositions.
Responsibilities:
* Develop compelling presentations, demos, and other materials to showcase the capabilities and value of ServiceNow solutions. This includes preparing materials for internal training, external client presentations, and marketing collateral.
* Articulate the clear business value and ROI of ServiceNow solutions, tailoring the message to different audiences and highlighting key benefits.
* Create and maintain comprehensive documentation library for existing ServiceNow products and solutions, including user guides, technical specifications, and value proposition statements. This documentation should be clear, concise, and accessible to a range of audiences, from technical experts to business users.
* Provide occasional support to the architecture and delivery teams, including participating in client meetings, answering technical questions, and creating customized demonstrations.
* Effectively communicate with internal and external stakeholders, keeping them informed of product updates, improvements, and new capabilities.
* Liaise with internal leads or business stakeholders to understand their business challenges and identify potential product enhancements or new solutions, ensuring alignment with business needs.
* Work closely with the ServiceNow development and implementation teams to ensure that product documentation and presentations are accurate and up-to-date.
* Drive innovation by quickly testing new product capabilities and features, ensuring that documentation and showcases are rapidly shared with delivery teams and partners. This includes creating quick prototypes and demos to demonstrate potential solutions.
* Maintain awareness of competitor offerings and identify opportunities to differentiate our ServiceNow solutions.
* Identify opportunities to improve the efficiency and effectiveness of product documentation and showcasing processes.
Connect to your skills and professional experience
Required Experience and Qualifications
Required:
* Proven experience working with the ServiceNow platform, with a strong understanding of its various modules (ITSM, ITBM, CSM, HRSD, etc.).
* Proven experience in creating clear, concise, and effective product documentation.
* Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
* Strong presentation and demonstration skills.
* Experience in pre-sales activities or client-facing roles.
* Ability to translate complex technical information into easily understandable business terms.
* Strong analytical and problem-solving skills.
* Bachelor's degree, or equivalent, in Business Administration, Computer Science, Information Systems, or a related field.
Preferred:
* ServiceNow Certified Administration (CSA) certification.
* Other ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer).
* Experience with Agile development methodologies.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable."
Our hybrid working policy
You'll be based in Birmingham, Milton Keynes, Reading or St. Albans with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at
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