Deputy Patient Pathway Manager (CAT 11 Cardiology, Resp. & Stroke)
Band 5 Deputy Patient Pathway Manager (CAT 11 Cardiology, Respiratory & Stroke)
This is an exciting opportunity to join our Clinical Administration Team (CAT) 11 as a full-time Band 5 Deputy Patient Pathway Manager (DPPM) at the Royal Berkshire NHS Foundation Trusts (RBFT). CAT 11 covers Respiratory, Cardiology and Stroke departments, and provides a first-class, efficient, pro-active and patient-focused service.
We are looking for an enthusiastic, highly motivated and organised individual to provide specialist support to the Cardiology, Respiratory & Stroke teams. You will have the ability and confidence to build relationships within an admin team in a fast-paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
Main duties of the job
You will be responsible for the management of the patient pathway ensuring the provision of a systematic, efficient and confident service.
You will be able to identify and implement service improvements, to reduce process delays and enhance the patient's experience.
The successful applicant will have the ability to communicate well with all levels of staff and be able to demonstrate experience of working under pressure and to tight timescales.
About us
The Royal Berkshire Hospital sits on the river Thames and are served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene. Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job responsibilities
To support the Service Manager and Directorate Senior Management Team (Clinical Lead, Matron, and Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.
To provide support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.
Delegated responsibilities for a range of operational activities (in the absence of the PPM), working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
Assist with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
To assist with overseeing all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered.
To ensure that standard operating procedures are followed, to help ensure the achievement of all performance targets.
In the absence of the Patient Pathway Manager, the Deputy Patient Pathway Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Manager.
Please refer to the attached Job Description & Person Specification for further details.
Person Specification
Qualifications
* Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
* GCSE or equivalent in English and Maths, grades A-C
* Educated to degree or equivalent experience/qualification
Experience
* Supervisory experience of administrative staff
* Knowledge of CAT patient pathways
* Thorough knowledge of healthcare administrative systems and processes
Skills, Knowledge & Abilities
* Advanced use of EPR with the ability to interrogate the system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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