Overview
Post Purchase Experience Manager (all genders) — Full-time. Location options: Düsseldorf, London, Liverpool, Milan. Start as soon as possible. Location can be UK, IT or DE close to our facilities. Where Passion Meets Purpose! QVC is a global company with a diverse team that works to bring the joy of discovery to millions of customers. We believe every employee can contribute and grow.
About the role
The Post Purchase Experience Manager can be located in the UK, IT or DE close to our facilities. This position provides dedicated expertise and oversees all post-purchase activities related to carrier and transportation tracking and communication. The role includes maintaining strong relationships and collaboration with internal stakeholders and external service providers across key markets, including Japan, the UK, Germany and Italy.
Benefits
* Dynamic international work environment with informal culture (UK + DE + IT)
* Flexible hours and remote work options for work-life balance (UK + DE + IT)
* 30 vacation days per year in DE and 23 days plus bank holidays rising to 28 days after 5 years; option to purchase 3 additional days (UK), 24 days in IT
* Partnership with local organizations for sports and health activities (DE + UK + IT)
* Various partner discounts, along with % off QVC products (DE + UK + IT)
* Private Health Insurance after 3 months service (UK)
* Opportunity to work up to 20 days abroad within the EU and QVC bike leasing in DE (after probation)
* Hybrid working model with up to three days remote work per week (DE + UK + IT)
Responsibilities
* Responsible for the performance of internal teams and external partners, including Parcel-Lab/Narvar.
* Develop and communicate a clear product strategy to support company goals.
* Conduct market analysis and gather customer feedback to improve the post-purchase experience.
* Collaborate with service providers to implement the product vision and prioritize requirements.
* Work closely with departments and shipping providers to ensure alignment.
* Product management throughout the entire product lifecycle for continuous improvements.
* Point of contact for service providers and internal customers to resolve issues.
* Define and monitor KPIs to measure product success and support business reviews.
Qualifications
* Proven experience in product management and logistics solutions, with extensive knowledge of logistics networks and track & trace capabilities.
* Ability to lead international optimization initiatives with cross-functional and cross-market expertise.
* Strategic skills to optimize products and enhance performance and service experiences.
* Expertise in post-purchase communication and transportation with years of logistics and supply chain experience.
* Strong educational background, preferably a university degree or comparable experience, and proficiency in customer experience within logistics.
* Fluency in professional English and proficiency in a local language is essential.
If you enjoy being part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.
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Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Business Development and Sales
* Industries: Retail
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