Helpdesk Administrator Location: Edinburgh, EH14 1UT Salary: £28,000 – £32,000 DOE Benefits Contract: Full-time, Permanent (Mon–Thurs 8:00–5:00, Fri 8:00–4:00) What’s in it for you • Salary: £28,000 – £32,000 DOE • Working hours: Mon–Thurs 8:00–5:00, Fri 8:00–4:00 • Benefits: Company pension, private healthcare We are a busy and growing commercial heating & plumbing company looking for a proactive and organised Helpdesk Administrator to join our team in Edinburgh! This is a key role at the heart of our operations — you’ll be the first point of contact for clients, ensuring jobs are logged and scheduled efficiently, supporting our engineers, and keeping everything running smoothly behind the scenes - If you’re highly organised, great with people, and thrive in a fast-paced environment, this could be the role for you! What you’ll be doing: • Acting as the first point of contact for clients via phone and email, logging and managing service requests. • Coordinating engineers’ schedules, allocating jobs, and tracking progress through our CRM system. • Supporting the finance team with invoicing, purchase orders, and follow-ups. • Maintaining accurate records, documentation, and reports. • Assisting with general office administration and supplier liaison. • Helping drive improvements in processes and customer service. What we’re looking for: • Experience in a helpdesk, service coordination, or admin role (ideally in facilities management, construction, or building services). • Excellent organisational skills and ability to multitask under pressure. • Strong communicator — confident over the phone and in writing. • Comfortable using CRM/job management systems and Microsoft Office. • A proactive, problem-solving team player. Desirable: Experience in commercial heating, plumbing, or property maintenance. Familiarity with job management systems such as BigChange. Join a friendly, growing team where your role makes a real impact! No agencies please