Associate, Investor Services Operations Representative I
BNY Greater Manchester, England, United Kingdom
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Associate, Investor Services Operations Representative I
BNY Greater Manchester, England, United Kingdom
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Job Description
Associate, Client Processing Oversight – UK Transfer Agency Operations
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world’s investible assets. Our 50,000+ employees worldwide bring diverse perspectives to create solutions that benefit businesses, communities, and people everywhere.
We are recognized as a top innovator and an inclusive workplace. Together, we help make money work for the world. This is what it’s all about.
We’re seeking a team member for the role of Associate, Client Processing Oversight in our UK Transfer Agency team, located in Manchester, UK – HYBRID.
In this role, you will:
* Oversee work processed in our operational centers to ensure client service standards are met or exceeded, including transaction processing, records maintenance, payments, and reconciliations.
* Investigate and resolve operational queries and incidents, analyze data to monitor performance, and drive continuous improvement.
* Ensure all work complies with regulatory requirements such as CASS, COLL, COBS, DISP, GDPR, and Consumer Duty.
* Develop and maintain procedures, guidelines, and checklists for Transfer Agency.
To succeed, you should have:
* A combination of education, training, and experience demonstrating the ability to perform the responsibilities. A bachelor’s degree is beneficial but not required.
* 3-5 years of relevant experience preferred, but we consider less experienced candidates.
* Experience in financial services operations or client services is preferred.
* Willingness to develop skills in AI/Digital tools is a plus.
BNY has received numerous awards, including:
* America’s Most Innovative Companies, Fortune, 2024
* World’s Most Admired Companies, Fortune 2024
* Human Rights Campaign Foundation, Corporate Equality Index, 100%, 2023-2024
* Best Places to Work for Disability Inclusion, Disability: IN, 100%, 2023-2024
* “Most Just Companies,” Just Capital and CNBC, 2024
* Dow Jones Sustainability Indices, Top Company for Sustainability, 2024
* Bloomberg’s Gender Equality Index, 2023
Benefits and Rewards
We offer competitive compensation, benefits, and wellbeing programs rooted in a culture of excellence and pay-for-performance philosophy. Our resources support your health, resilience, and financial goals, including generous paid leaves and volunteer time.
BNY is an Equal Employment Opportunity/Affirmative Action Employer supporting underrepresented groups, females, individuals with disabilities, and protected veterans.
Seniority level
* Associate
Employment type
* Full-time
Job function
* General Business, Management, and Business Development
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