Overview
We’re a well-established, growing, quality-driven commercial printing company based in Caerphilly, with expanding client bases across the UK. We specialise in high-quality litho, digital, and large-format printing for businesses of all sizes. We are looking for a dynamic Sales Support Executive to assist our sales team, based in our Caerphilly offices.
The Role
As a Sales Support Executive, you’ll interact with our sales team, production, prospects, suppliers and customers. You’ll help manage incoming enquiries, prepare quotes, follow up with customers, prospects and suppliers, process orders, and ensure excellent customer service.
Key Responsibilities
* Support sales with quotes, proposals and order processing
* Handle incoming calls, emails, and client enquiries professionally
* Liaise with the production team and suppliers when needed
* Maintain CRM and job MIS with up-to-date information
* Assist in preparing presentations, samples, and print specs for client meetings
* Follow up on warm leads and occasional customer reactivation campaigns
What We're Looking For
* Experience in a sales support, print admin, or customer service role
* Excellent organisational skills and attention to detail
* Strong written and verbal communication
* Ability to manage multiple tasks and deadlines
* Experience in the print or marketing industry is a bonus, but not essential as all training will be provided
* Proficient with MS Office (Excel, Word, Outlook); familiarity with CRM systems is a plus
What We Offer
* A friendly, supportive working environment
* Competitive salary based on experience
* 25 days holiday + bank holidays
* Training and development opportunities
* Career progression within a growing company
Seniority level
* Entry level
Employment type
* Full-time
* Industries: Printing Services
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