About the Role
The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.
Responsibilities
1. Delivering exceptional relationship management and client support
2. Retaining and nurturing the assigned book of business and identify growth opportunities
3. Meeting assigned targets for sales renewals
4. Creating and maintain accurate records of training provided to clients
5. Identifying client training requirements
6. Ensuring that decision makers receive quarterly touchpoints
7. Updating all opportunities in CRM on a weekly basis and pipeline growth to support
growth objectives.
8. Ensuring that end users are effectively on boarded within 3 months of subscription
Requirements
9. Have excellent communication and interpersonal skills to effectively engage with customers
10. Be proactive and empathetic in addressing customer concerns and resolving issues
11. Possess excellent analytical and problem-solving abilities to identify trends and opportunities
12. Be adaptable and able to collaborate effectively with cross-functional teams
13. Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
14. Be detail-oriented and capable of managing multiple tasks and priorities effectively
15. Be proficient in using customer relationship management (CRM) software and other relevant tools