JOB DESCRIPTION
Job Title: Mobilisation Executive
Based: POD Head Office
Line Manager: Mobilisation Manager
The Mobilisation Executive will have principal responsibility for the effective and efficient mobilisation and onboarding of new developments, and the ongoing mobilisation in the phases of existing developments. The overarching aim of this role is to ensure all necessary mobilisation plans, tasks, and routines, are executed on time and in a dedicated, meticulous and smart manner.
KEY RESPONSBILITIES
* Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees.
* Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems and regularly interacting with the systems to ensure milestones are met.
* Helping to enhance the customers’ initial experience of POD via the completion of the mobilisation actions in an efficient and timely manner and in line with KPI’s.
* Arranging for others to complete tasks as and where appropriate, collaborating and supporting as necessary.
* Reporting on mobilisation statistics and defining actions to improve the same.
* Work collaboratively with the team to implement processes that will enhance efficiency throughout the workflow.
* Providing a responsive and supportive service to our clients.
* Ensuring the highest quality of service is delivered on each project from start to completion and hand‑over.
* Issuing of written communications via email or post.
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