Technical Support Manager
North West England | Full-time, permanent
Our client is an established competitor in the Fire and Security industry. They have launched a training academy and require a Technical Support Manager to train, upskill and audit their academy trainees and current engineers. You must be an experienced Fire and Security Engineer, and have a strong knowledge of fire and security systems.
MUST BE WILLING TO:
* Stay away 1 week a month for classroom based training
* Happy travelling over the North West
Your responsibilities as a Technical Support Manager:
* Provide exceptional training to trainee engineers
* Assess and train technicians in line with the British Standards
* Communicate effectively with trainees and their mentors
* Maintain the performance records of all technicians in the programme
* Conduct probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback
* Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department
* Constantly reinforce good practices around relevant standards and practices to discipline
* To be accountable for your team's performance and monitor revenue during trainee loan working
* Managing the booking of Rooms, hotels and any other facilities needed during academy classroom training
* Support the wider business with employee relations and people management
This is a fantastic opportunity for an experienced Fire and Security Engineer to step in to a management role. Competitive salary, and company van included as well as lots of other great benefits.
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