Contact Centre Team Leader £32,500 - £35,000 Full-time
If you enjoy leading people, driving performance, and helping a team grow through change, this role is worth a look. You'll guide a group of advisors supporting a major tech brand, with plenty of scope to develop your own leadership skills too.
What you'll be doing: Contact Centre Team Leader
* Coaching and developing a contact centre team
* Setting goals and helping your advisors hit them
* Managing escalations and spotting performance trends
* Turning insights into clear actions
* Supporting the operation through a period of transition
What you need: Contact Centre Team Leader
* Two years people leadership experience
* Strong coaching and performance management skills
* Confident problem solver with an analytical approach
* Enjoy developing others and raising capability in the team
The offer: Contact Centre Team Leader
* £32,500 - £35,000
* BUPA Medical & Dental, life cover, income protection, pension
* Wellbeing-focused, inclusive culture
* Clear internal development routes
How to apply
Send your CV and well be in touch to talk through the role.
Apply now.