Known internally as Part-time Careline Operator
1. Location: Office based in Ringwood, Hampshire
2. Hours: 26.25 hours per week, covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)
3. Shifts: 10.30pm-6:30am - occasional flexibility required to cover other shifts
4. Pay rate: From £13.70 per hour inclusive of shift allowance, depending on experience
About the role
Our Part-time Call Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.
You will work as part of the team, providing telephone-based customer support with responsibilities including:
5. Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
6. Logging each call in our CRM system ensuring information is accurately recorded.
7. Providing a friendly, responsive, and attentive approach on every call.
About you
As a Call Operator, you will be able to:
8. Display a warm and friendly telephone manner.
9. Be calm in a crisis situation and work well under pressure.
10. Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
11. Demonstrate a high standard of written and spoken English.
12. As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
13. It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
Your rewards
14. Annual holiday of 22 days per annum, pro rata
15. Supportive and friendly team
16. ‘On the job’ training from your initial induction and throughout your time with Careline
17. Career development opportunities
18. Bright, contemporary offices based in Ringwood.
19. Free on-site parking
20. Group pension scheme
21. Eye care vouchers
22. Rewards for colleague referrals
23. John Lewis vouchers for expectant Mums and Dads
24. Health screening every 3 years
25. Life assurance 1 x salary
26. Rewarding work; you’ll be making a positive difference every day
By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!
Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty
About us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
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