About the Role: One of my local government clients is seeking an experienced Income Officer to join their housing team on a temporary basis. You’ll play a crucial role in supporting the council’s rent collection function and managing tenant arrears. Key Responsibilities: * Carry out rent collection duties across tenancies * Monitor and manage rent accounts to prevent and address arrears * Liaise with tenants to set up and maintain payment plans * Work with internal and external agencies to support tenants * Initiate legal proceedings where necessary in line with council policy * Provide excellent customer service and maintain accurate records Requirements: * Previous experience in rent/income collection within a local authority or housing association * Knowledge of relevant housing legislation and debt recovery procedures * Strong interpersonal and negotiation skills * Ability to manage a high caseload and prioritise effectively If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd...