Job Description
Resideo is looking for a Dutch and French Speaking Customer Service Administrator to join our support team in Motherwell, Scotland. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site. As Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also assist other customer service associates with administrative duties and communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
Job Duties
* Engage with customers through various channels such as phone calls, emails, and other platforms to support their enquiries, requests, and concerns. Manage the relationship on a day-to-day basis in an appropriate and professional manner.
* Troubleshoot and resolve customer complaints promptly and efficiently. This includes identifying the problem, offering viable solutions, and escalating complex issues to appropriate departments or individuals when necessary.
* Assist customers in placing, modifying, or canceling orders. When a return is required, ensure the transactions are managed and processed in line with policy.
* Gather customer feedback to understand their needs, preferences, and areas for improvement.
* Accurately document customer interactions and maintain detailed records of issues, solutions, and communications.
* Work closely with other departments such as sales, supply chain planning, etc. to ensure a unified approach to customer satisfaction.
* Maintain a level of understanding of the company’s products and services to provide accurate information and assistance to customers; hand over to the correct team when necessary.
Qualifications
* Fluent French & Dutch, basic English communication ability.
* Computer literate.
* Very good verbal and written communication skills.
* Effective multitasking and prioritization skills.
* Accuracy in documenting customer interactions and processing orders.
* Enthusiastic and self-motivated.
Preferred Skills
* Flexibility to handle a variety of tasks and adapt to changing customer needs and company policies.
* Experience in a Customer Service environment.
* Previous experience working with SAP and intermediate level knowledge of Microsoft packages (preferred).
Benefits
* Hybrid working, with Mondays and Fridays worked from home.
* A warm, friendly and collaborative team environment.
* Excellent training & coaching to help you excel in your role.
* Opportunity to work for a forward-thinking global brand.
Job Information
Job Identification: 18323
Job Category: Customer Service
Posting Date: 2026-04-28T16:09:52+00:00
Job Schedule: Full time
Locations: Newhouse Industrial Estate, Block 1A, Motherwell, ML1 5SB, GB (Hybrid)
Incentive Eligible: N/A
Business: Resideo
Hiring Salary Range: At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.
Equal Employment Opportunity Statement
Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
#J-18808-Ljbffr