We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Ritz Restaurant Department as a Restaurant Receptionist. As a Restaurant Receptionist, you must be passionate about delivering and conveying service excellence both in person and over the phone. This role requires you to provide a warm and friendly meeting and greeting service and to take reservations for the Michelin Star Ritz Restaurant. You must be fully conversant with all menus within the Restaurant and knowledgeable of all other Food & Beverage and Hotel Outlets. Our Restaurant Receptionists are encouraged to up-sell rooms and cross-sell to our Food & Beverage Outlets.
Key Responsibilities:
* Provide excellent customer service in person and over the phone
* Manage reservations for the Ritz Restaurant
* Be knowledgeable about the restaurant menus and other hotel outlets
* Upsell rooms and cross-sell food & beverage outlets
Requirements:
* Strong administrative skills and computer knowledge
* Relevant experience in a 5-Star or fine dining property
* Awareness of luxury service standards
* Excellent customer service skills
* Ability to work under pressure and strong organisational skills
* Excellent command of English, both spoken and written
* Polite and professional attitude towards guests and colleagues
About The Ritz London:
Located between Piccadilly and Green Park, The Ritz London offers opulence with luxurious bedrooms, Michelin-starred dining, and world-renowned Afternoon Tea. Our employees create positive, memorable, and magical experiences for guests and colleagues alike.
Benefits:
* Highly competitive salary within the luxury London Hotel sector
* Instant reward and recognition scheme
* 28 holidays including bank holidays
* Learning & Development opportunities
* Employee discount scheme for Ritz goods and external providers
* Free laundry service for uniforms
* Complimentary meals on duty
* Social events and activities
* Season ticket loan
* CODE Hospitality App
* Wellness treatments: massage, chiropody, and more
* Pension scheme
* Employee mental health assistance helpline
* Employee Introductory Scheme (£600)
* Training Fund Assistance
Eligibility: All applicants must be eligible to live and work in the UK or obtain permits prior to application. Evidence of eligibility will be required during recruitment.
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