Hospitality Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a passionate and knowledgeable Hospitality Manager to join the team at Chepstow Racecourse. This role will be based at Chepstow racecourse with regular travel to Ffos Las racecourse. About us Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work! Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, its our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love. What is ARC? We embrace diversity We develop our people We care for our visitors We think about our impact We are proud of our sport Work Perks of being a Hospitality Manager Annual passes to attend any of our 21 venues Discounted food & ARC days out Cycle to work scheme Holiday allowance increasing with length of service up to 28 days Company life assurance scheme Discretionary group annual bonus schemes to reward your hard work Support with study through our study assistance schemes And so much more About the role: This role has responsibility for the hospitality delivery of both race days and EVH events.As a key part of the catering team you will develop and maintain consistent operational standards across all hospitality and event F&B operations. We require you to deliver sustainable growth through enhanced revenue generation, improved service delivery, delivering cost savings and through maximising commercial opportunities across the sites. Responsibilities To plan all non-race day and race day hospitality staffing levels to include race day hospitality management detail. Plan and oversee all variable labour costing for hospitality provision maintaining budgeted restrictions. Work closely with the Catering Operations Manager and Head Chef in the development of the site food and beverage offers and themes while maintaining and protecting the budgeted cost of goods. Lead all hospitality and EVH events and support the BC with key account client requirements in both the planning and execution of events. Manage all cutlery, crockery and light equipment inventory maintaining PAR levels agreed with the Catering Operations Manager. Train the casual hospitality & EVH team in common core skills using ARCs cornerstones to ensure consistent, quality delivery Work closely with the Retail & Events Manager to deliver seamless events for both EVH & Raceday Organise the setup of furniture and all associated event equipment i.e. (Cutlery, Crockery & Glass) in all areas at the racecourse for both racing and non-racing events. Monitor and maintain operational standards through daily site through inspections and check lists. Organise weekly linen orders and maintain site stocks. Co-ordinate and deliver all administrative tasks as required for Race day and Non Race day events. To brief staff prior to events and ensure relevant paperwork is completed. To handle any customer complaints in a professional and efficient manner and escalate where necessary To deal with any customer enquiries which may lead to further sales or bookings for site and proactively approach all opportunities Collate all event feedback and event handover documents. Ensure that team members are well presented and behave in a professional manner at all times. To meet and greet clients in a professional manner as and when required during events and race days acting as an ambassador for the racecourse. To complete close down checks on all event areas on site each day. Adhere to Company policies and procedures. To control wastage and operate according to the Companies environment policy with regard to: product control and waste minimisation proper care and maintenance of equipment to prolong its life proper separation and disposal of cardboard, paper and glass in recycling bins minimising energy wastage by switching off unused lights, heating, PCs and equipment HEALTH AND SAFETY: To comply with all Health and Safety procedures associated with the department at all times. This relates to: Standards and procedures of correct working practices, The completion of risk assessments, COSHH regulations, Use of Personal Protective Equipment, Accidents are reported in the accident book, and near misses are reported into Logit immediately, Be familiar with all emergency procedures and act positively both in the event of an emergency and to prevent one. FINANCIAL: To ensure wage costs are firmly controlled within the budget where you are involved, maintaining the variable labour margin. To ensure that all stock is controlled, secured and kept tidy. To ensure all revenue is accurately captured and passed to relevant departments for reporting and invoicing, while respecting its confidentiality. Compliance with all event financial procedures. Please view the job description attached for the full list of responsibilities for this role The person we are looking for as a Hospitality Manager has. Excellent communication skills Ability to work well under pressure Excellent organisational skills A systematic approach to problems A process driven attitude to tasks Loyalty Commitment Positive attitude We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today. At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society. AMRT1_UKCT