This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST .
The Role
Head of IT Service Delivery
Join Cox Automotive Europe as our new Head of IT Service Delivery, where you’ll lead a dynamic team shaping the future of technology services across a global, innovative organisation.
About the Role
We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management.
As part of our Product & Technology Group, you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe.
What You’ll Do
Lead and develop high-performing service teams
Own service management strategy aligned with ITIL and ISO standards
Ensure smooth operations, change management, and major incident response
Drive continual improvement through data, insight, and collaboration
Act as a key liaison between senior stakeholders, service providers, and CAPTG teams
Support the Director of Service & Infrastructure and deputise when needed
What You’ll Bring
5–10 years of experience in IT Service Delivery Management
Proven leadership in a complex, multi-site or multinational environment
Deep knowledge of ITIL (certified) and service frameworks
Strong stakeholder management and communication skills
Passion for service quality, customer satisfaction, and continuous improvement
Experience managing service KPIs, budgets, and external partners
Why Join Us?
Be part of a collaborative, people-first tech team powering a major automotive brand
Shape how IT services are delivered across the UK and Europe
Hybrid working model with flexibility and autonomy
Opportunities for career growth, innovation, and leadership impact
Ready to lead with purpose?
Apply now and help us deliver smarter, faster, better IT services across Cox Automotive Europe.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.
We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Aneliese Platts
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“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”
Ann Fairbanks
Executive PA & Business Support
Ann Fairbanks
Executive PA & Business Support
“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”
Gemma Hepple
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Gemma Hepple
National Operations Manager
“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.” #J-18808-Ljbffr