MPA Recruitment is recruiting on behalf of our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on a temporary contract basis to work from their offices in Newtownards.
Role
You will provide a customer‑focused housing management service which will include:
* Tenancy Management & Sustainment: tenancy termination & management of Housing Executive empty properties (voids); tenancy commencement activities; tenancy management of existing and new tenancies and other tenure types within Housing Executive managed estates/properties; securing tenants who want to transfer to other social housing; handling succession, assignment, joint tenancy & direct exchange applications.
* Income collection and rent account management for new, existing and outgoing tenants.
* Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary.
* Community involvement, community cohesion and community safety; liaison with the Housing Executive’s leasehold unit regarding leaseholders within the patch, as necessary.
Qualifications
* A degree level qualification with a minimum of 1 year’s relevant experience, or
* A B-Tech Higher level qualification with a minimum of 2 years’ relevant experience, or
* 5 GCSEs or equivalent, including a minimum Grade C in Mathematics and English Language with at least 3 years’ relevant experience.
* Relevant experience must be directly related to housing management and gained within a front‑line customer support environment.
* Experience of working in a customer‑focused environment with a proven ability to deliver a high standard of customer service.
* Ability to work effectively with partners and develop professional relationships and networks across a wide range of services.
* Good problem‑solving skills, taking a pragmatic approach to understanding and solving complex issues.
* Successfully managing and prioritising a challenging workload with a wide range of responsibilities.
* Ability to communicate effectively with customers and other professionals in challenging situations.
If interested in the role, apply below!
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