Contract Type & Location
Permanent – Leeds
Overview
TPT Retirement Solutions are looking for a DB Administration Manager to lead our administration and contact centre teams, deliver excellent service to members and clients, and ensure full compliance across our pension schemes. If you're excited by the role but don't meet every requirement, we encourage you to apply.
Key Responsibilities
* Lead day‑to‑day pension scheme administration across the RST administration teams
* Ensure accurate and timely benefit calculations, retirements, transfers, deaths and other member events.
* Monitor SLAs, KPIs and quality standards, reviewing and signing off complex casework.
* Drive continuous improvement through root‑cause analysis and process enhancements.
* Manage the teams ensuring strong service levels and customer satisfaction.
* Oversee workforce planning, scheduling, reporting and performance analysis.
* Handle escalated queries and implement initiatives to improve the customer journey.
* Lead, coach and develop a team of pension administrators, managing workloads and performance.
* Build strong relationships with trustees, employers and advisers; attend meetings and present updates.
* Support new business activity and client onboarding when required.
* Ensure compliance with pension legislation, data protection and organisational policies.
* Oversee audits, risk controls and accurate member record‑keeping.
* Manage administration systems, data integrity, system upgrades and process documentation.
What You'll Bring
* Significant experience in pension scheme administration
* Proven experience in managing a contact centre of customer service operations, metrics and workforce management.
* Demonstrable evidence of leading and supervising multi‑level teams.
* Sound understanding of relevant pension legislation and governance requirements.
* Strong stakeholder engagement and communication skills with the ability to manage conflict.
* Budget management.
* A commitment to high‑quality service and continuous improvement.
* Confidence working in a regulated environment with complex processes.
The Company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years of experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members.
TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward‑thinking organisation, investing in technology to improve the services they provide. TPT is ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Benefits
* Competitive salary
* Performance‑related bonus
* Pension scheme
* Sports and social events
* Training and development plan
* Flu jabs
Apply today!
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