Job Description: The Central Out of Hours (OOH) Night Manager is responsible for managing the national business operations outside of office hours for our Courier and In Night Division. You will need to provide advice and support at the highest level for colleagues and customers in order to maintain operational service delivery excellence, improve service and promote colleague development. The role requires a strong dynamic individual who is experienced in team management and can train, mentor and motivate everyone on the OOH team to deliver a smooth and efficient operation throughout the night. You will be hands on, not just overseeing the operation. The OOH operation runs from 19:00 to 07:00 hrs, seven days a week. You will work a 40-hour week from 19:00 to 07:00 Monday to Friday which requires some flexibility within these working hours. Main Duties & Responsibilities: Oversee team of 6 to 8 staff per shift, managing all annual leave, absences, return to work, appraisals and disciplinaries Manage/oversee allocation of work to couriers and customer SLA performance Use real-time solutions/systems/reporting to deliver strong performance Take a customer-first, proactive approach to managing and resolving queries Develop a high-performance team culture where everyone is committed to meeting all customer KPIs Delegate responsibilities to team members to empower and increase performance Manage, coach and develop the s...