Optimise is proud to be working alongside a fantastic client based in Chesterfield who is looking to welcome a Customer Service Advisor to their team. This is a brilliant opportunity for someone who thrives in a fast-paced office environment and takes pride in delivering excellent service to existing customers.
Key Responsibilities
1. Respond to incoming customer enquiries via phone and email
2. Provide accurate training quotes and information in a professional manner
3. Process customer bookings and confirm course details
4. Offer basic advice on training options and relevant industry legislation
5. Escalate queries or concerns to the appropriate Account Manager
6. Issue duplicate training certificates on request
7. Update customer records and communicate any changes to the wider team
8. Contact customers ahead of qualification expiry to prompt renewals
Essential Skills & Experience
1. Proven experience in a customer service or administrative role
2. Confident communicator with a polite and professional telephone manner
3. Comfortable working in a busy, target-driven environment
4. Basic IT skills, including Microsoft Outlook, Word, and Excel
5. Strong organisational skills with excellent attention to detail
6. Ability to multitask and prioritise under pressure
Key Attributes
1. Positive and proactive attitude
2. Friendly, approachable, and team-oriented
3. Reliable, honest, and takes pride in their work
4. Adaptable and able to respond quickly to changing priorities
5. Passionate about providing a great customer experience
Why Join This Team?
1. Friendly, collaborative office culture
2. Full training provided on systems and services
3. Opportunities for growth and development within the business
4. A chance to work for a company that values customer relationships and employee contribution
If you're motivated, organised, and enjoy helping people, this could be the ideal next step in your career.
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