Are you looking for a new exciting opportunity working as a Security Analyst - 2nd Line for a successful Managed Service Provider? Main Duties of the Role Ownership of day-to-day incident management and proactive monitoring of IT Security Systems Own, manage and drive the operation and continuous improvement of the Security Platform Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Responding to calls and e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions Document and report on work completed to ensure security compliance with customer and company procedures. Own escalated issues in line with company processes to ensure customer demands are met. Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy. Where required carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products Your Skills and Experience Experience working in security related role or SOC Experience in a Desktop, Networking, Server or application support experience. Excellent technical understanding of all new security technologies. Exceptional knowledge of EDR and SIEM security systems and platforms. Firewall and network security configuration Exceptional knowledge of AV, Patch Management, Endpoint Protection and EDR technologies WAN/LAN/Networking skill sets Microsoft/VMWare/Cloud technologies