Overview
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. We’re a team of problem-solvers, innovators, and collaborators who care deeply about our customers and each other, built on empowerment, community, and continuous growth. Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real.
What will I be doing?
We’re looking for a confident, people-focused Software Trainer to join our Customer Experience team. You’ll deliver training that helps our customers get the best from our platform—whether that’s part of a brand-new implementation or helping power our customers to go even further. This is a role that blends training, consultancy, and customer advocacy. You’ll work across departments, build relationships with customers, and help them realise value at every stage of the journey.
Responsibilities
* Be the go-to for training during new implementations and projects
* Work with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycle
* Help shape how customers engage with and adopt our products through our popular ideas forum
* Deliver training that clicks—remotely or on-site, depending on what fits. Travel is a necessity for this role across UK & IRE, and occasionally overseas if needed
* Support customers’ system setup, datasheet validation, and configuration for new software deployments
* Manage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics while delivering value
* Gather meaningful customer feedback and share it with Product and Delivery teams
* Help influence future product direction by being the voice of the user
* Build strong relationships that lead to real business outcomes
* Pull together people from across Kinetic to ensure great service
* Spot opportunities, follow up on actions, and ensure service levels go the extra mile
What You’ll Need To Succeed
* 2+ years of experience as a Software Trainer (or in a similar training/delivery role)
* A people-first mindset and a passion for excellent customer experiences
* Great time management and attention to detail (especially around data)
* Confidence delivering sessions both in person and online
* Strong written and verbal communication skills
* Curiosity and a love of solving problems
* Comfortable with tech and picking up new tools quickly
Benefits and Additional Information
* 25 days holiday (plus bank holidays) - with extra days the longer you’re with us
* Two paid wellbeing days each year, with a budget to enjoy time out
* Enhanced pension contributions
* Two paid days a year to give back through volunteering or sustainability projects
* Salary sacrifice schemes for electric vehicles and cycle-to-work
* 24/7 Employee Assistance Programme for confidential advice and support
* A full annual health check
* A flexible benefits platform for life assurance, learning opportunities, discounts, and more
* A people-first culture that supports growth and wellbeing
* Performance-related bonus scheme
* Regular socials and department-led events
* Opportunities to attend group conferences, away days, and learning forums in the UK and abroad
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
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