About the Role
Lead Supplier Relationship Manager responsible for overseeing a portfolio of 30+ IT suppliers across core banking, platforms, payments, infrastructure, networks, telecoms, cloud, SaaS, data, cyber and managed services. The role is part of the Third‑Party Target Operating Model, focused on embedding governance, clarifying accountabilities, and ensuring consistent and effective supplier oversight.
Responsibilities
* Collaborate with the Accountable Director and Category Management on supplier strategy, leading governance for your supplier portfolio, providing oversight and challenge across performance, risk and value.
* Shape and embed supplier management frameworks that enable resilient service delivery, clear ownership and improved transparency, supporting operational resilience and regulatory expectations including incident management and third‑party risk obligations.
* Lead a small team of Supplier Relationship Managers (2 FTE), focusing on coaching, quality assurance of SRM outputs and managing escalations and executive‑facing supplier issues.
* Work closely with the Director of IT and their leadership team, and stakeholders across Procurement, Third‑Party Risk, Legal, Compliance, Operational Resilience, Architecture, Data and AI; engage senior and executive‑level contacts within key suppliers.
* Report to the Senior Manager, Supplier Relationship Management.
About you
You will bring experience managing complex IT suppliers within a regulated environment, comfortable operating at senior level with a strong focus on assurance, governance and value.
Likely experience from one or more of the following:
* IT‑facing supplier relationship management roles
* Procurement or commercial roles closely aligned to technology
* Operational supplier management roles with significant IT exposure
You have experience working with large technology vendors across software, hardware, cloud and on‑prem environments; outsourced IT services experience is advantageous. A working understanding of third‑party risk management within financial services, including operational resilience and incident management expectations, is a significant benefit.
You are confident influencing senior stakeholders, providing constructive challenge, and handling difficult conversations without owning delivery or technical decision‑making.
Success in this role looks like
* Improved service stability and transparency across IT suppliers
* Clearer accountability between IT, SRM and third parties
* Stronger commercial leverage across the IT supply base
* Measurable value and innovation delivered through supplier relationships
Benefits
* Holiday: 25 days plus Bank Holidays, with the option to buy up to 5 additional days.
* Bonus: On target bonus of 7% of eligible pay, with the opportunity to earn up to a maximum of 15%.
* Pension: Contribution up to 11% into your YBS pension.
* Healthcare: Access to private medical insurance, dental and healthcare plans.
* My Benefits: Self‑service benefits portal offering a range of retail, hospitality and health discounts.
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