This is a 6 month contract.
HRGO Recruitment are seeking a highly organised and proactive Service Planning & Scheduling Coordinator to join a fast-paced operational team at our client’s Head Office. This is a pivotal role at the centre of daily service delivery, ensuring field technicians are where they need to be, when they need to be there, and customers receive a reliable, high-quality experience every time.
If you thrive in a busy environment, love coordinating people and priorities, and have a natural ability to keep operations running smoothly, this role offers a fantastic opportunity to make a real impact.
Key Responsibilities
* Plan, coordinate, and optimise daily and weekly schedules for a team of 10–15 Field Service Technicians.
* Manage site bookings, permits, RAMS, access requirements, and all associated compliance documentation.
* Coordinate new job allocations, new site locations, and customer mobilisations.
* Support regional and installation planning teams, including holiday and sickness cover.
* Ensure all materials, equipment, and resources are ordered, delivered, and ready for use on time.
* Liaise closely with the Customer Experience team to resolve issues, minimise complaints, and ensure timely attendance.
* Maintain accurate operational records, work schedules, and service documentation.
* Respond calmly and decisively to changes, adapting schedules in a fast-moving operational environment.
* Work collaboratively across multiple departments and regions, supporting continuous improvement initiatives.
* Bring forward new ideas to streamline planning processes and enhance service performance.
Requirements
* Experience in planning, scheduling, or coordinating field-based teams.
* Background in fast-paced operational, service, technical, or FMCG environments.
* Confident handling customer communication, issues, and service recovery.
* Exceptional organisational and time management skills, with the ability to juggle multiple priorities.
* Calm under pressure, solutions-focused, and proactive in approach.
* Strong people coordination skills and a collaborative team mindset.
* Committed to continuous improvement and aligned with company values.
* Comfortable bringing fresh ideas and contributing to better ways of working.