Job Description
Head of IT – Lead a Full-Stack Transformation
Are you ready to lead the modernisation and AI-driven transformation of an entire technology ecosystem?
My client, a high-growth UK business, is looking for an experienced and hands-on Head of IT to take full ownership of their technology evolution - from infrastructure to innovation, CRM performance to AI integration.
This is a pivotal leadership role that combines technical depth, strategic oversight, and operational excellence. Based on-site in Manchester, you'll drive tangible change, scalability, and innovation across the organisation.
Why This Role Matters:
The company’s in-house CRM is mission-critical — handling everything from leads and payments to communications and workflow automation. With strong foundations in place (PHP 8+, MySQL 8, Redis, AWS), the next step is transformation:
* AI/ML-powered automation
* Cybersecurity hardening
* Platform integration and performance optimisation
The successful candidate will help position the business for scale, operational efficiency, and a potential future exit.
What You’ll Be Doing:
AI/Automation & CRM Modernisation
* Lead rollout of 30+ AI/ML features including voice AI, automation, and predictive tools
* Overhaul the legacy CRM’s UI/UX into a modern, high-performance platform
Cybersecurity & Risk Management
* Own enterprise cybersecurity strategy, audits, and incident response
* Design post-attack processes and lead quarterly vulnerability assessments
Infrastructure & Performance
* Optimise PHP/MySQL stack for speed, uptime, and stability
* Resolve CRM bottlenecks and implement diagnostic monitoring tools
Systems Integration & Data Strategy
* Integrate platforms like SpeechIQ and HR tools into a centralised data ecosystem
* Enable cross-platform data sharing to drive automation and insight
Disaster Recovery & Continuity
* Design and implement a DRP, ensure reliable backups and test failover scenarios
Leadership & Delivery
* Manage the IT, development, infrastructure, and AI functions
* Run agile projects, prioritise initiatives, and communicate clearly across teams
What You’ll Need to Succeed
* Proven leadership as Head of IT, CTO, or senior technical leader in tech-driven or scaling businesses
* Deep knowledge of:
o PHP 8+, MySQL 8, Apache 2.4, Redis
o AI/ML tools (speech/NLP, automation, prediction engines)
o Cloud infrastructure (preferably AWS)
o Cybersecurity best practices, disaster recovery, and penetration testing
* Demonstrated success in modernising platforms, leading performance turnarounds, and delivering new systems
* Strong communication skills for cross-functional collaboration and business alignment
Success Will Be Measured By
* Delivery of AI roadmap and automation efficiency gains
* Noticeable improvement in platform speed, uptime, and stability
* Zero breaches or vulnerabilities post-security audits
* Seamless integration of tools into unified systems
* Successful implementation and testing of a disaster recovery plan
* Positive user feedback on platform improvements
Interested? Please Click Apply Now! Head of IT – Lead a Full-Stack Transformation