Are you an inspiring operational leader ready to make an impact on a thriving, progressive veterinary group? Wicstun & Norwood, our seven-site veterinary practice, with our central, state of the art RCVS Hospital is growing, powered by a passionate and engaged team. We have loyal clients who trust us with their pets' care and we strive to provide an outstanding experience for our clients, their pets and our own team. We are looking for a dynamic people and business leader to unify our clinics, elevate communication and leadership across the group and continue to enhance every aspect of the experience for our clients, pets and associates.
Roles and Responsibilities
As Practice Director, you will:
* Lead the operational and financial performance of your practice, holding full P&L accountability.
* Drive change and performance through a people and customer centric lens.
* Drive excellence in patient and client care, embedding a culture of continuous improvement and wellbeing.
* Provide strategic leadership, guiding your Senior Leadership Team (Clinical Directors, Group/Clinical Nursing Managers & Practice Managers).
* Oversee and hold accountability for all key business areas including leadership, HR, operations, health & safety, client care, and marketing.
* Collaborate with central partners (Finance, HR, Marketing, Medical, Operations) to deliver practice strategy and performance.
* Inspire, coach, and develop teams to achieve their full potential.
Qualifications
* Strong leadership and people management skills, with a track record of developing and empowering teams.
* Demonstrable experience in operation or general management, ideally across multiple sites.
* A strategic thinker with the ability to translate vision into clear, actionable plans.
* Strong commercial acumen, including budget management and KPIs.
* Excellent communication and relationship-building skills, with ability to engage with associates at all levels.
* A commitment to clinical quality and client experience.
Desirable Skills and Experience
* Experience in Veterinary/Healthcare setting.
* Formal management or leadership qualification.
* Understanding of RCVS accreditation and other governance and compliance relevant to the sector.
Wistun & Norwood are part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Employer contribution pension scheme
* Wellness program including:
o Employee assistance program
o Eyecare voucher scheme
o Free annual Flu jab
o Cycle to work scheme
o Recruitment referral reward scheme
Why Join Us?
* Be part of a values-driven group backed by the Mars Veterinary Health family.
* Work with passionate, like-minded professionals across a growing network.
* Competitive salary and benefits package.
* Ongoing investment in your professional and personal development.
* The opportunity to shape a practice and make a real difference - for pets, clients, and colleagues.
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