Job Title: Telephone Answering PA - remote
Location: Wrexham
Salary: £25,100 - £25,600 Pro rata
Job type: Part-time permanent
Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny!
People are the heart of our business and many of our team members have been with us for years. For over a decade, we've been voted one of the 'Best Companies to Work For' in the UK, and have worked hard to create a comfortable, eco-friendly and inclusive environment where our people feel happy, and most importantly, at home.
What we do:
We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.
The role:
You'll begin your 2 week training journey at our fabulous HQ in Wrexham, North Wales - where you'll learn how to use our bespoke, in-house call management system. You'll be shown how to handle a variety of calls and enquiries across the range of sectors we support - including Property, Legal, Healthcare & Finance.
What you'll need:
Although we welcome call taking experience, it's not required! What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same! You'll also require:
* A confident telephone manner with good interpersonal skills
* The ability to use your empathetic listening skills to deliver excellent customer service over the phone
* Great multi-tasking skills in a fast-paced environment
* Excellent problem-solving skills
* Good computer and data entry skills
Work for a company as amazing as you:
"I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team."
"Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out."
What's included:
As a Moneypenny PA working at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here! You'll also benefit from:
* Permanent contract
* Starting salary of £25,100 rising to £25,600 after 6 months in the role
* All equipment provided
* 33 days annual leave increasing to 37 with tenure, (includes bank holidays)
* Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
* Access to a 24/7 doctor line
* Comprehensive training and where desired, long-term career progression across the business
* And did we mention our epic parties? We know how to celebrate in style!
Just a heads up - training will take place on-site at our HQ in Wrexham, North Wales, so you'll need to be happy commuting and working from the office for your first two weeks. We've got a few different full-time shift patterns available, and we'll chat through the options with you during the interview process. Your fixed rota will be agreed and tailored during the interview process, based on your availability.
Candidates with the relevant experience or job titles of; PA, Personal Assistant, EA to Associate, PA to Associate, Customer Service Assistant, Customer Service, Switchboard Handler, Office Assistant, Business Administrator, Admin Assistant, Administrator, Executive Assistant, Business Assistant, Secretary, Call Handler, will also be considered for this role.