Senior Transport Planner
Telford
40 hours per week
Up to £40,000
Our client, a well-established business, are looking to recruit an experienced Transport Planner to support their busy operations team.
What's on offer:
* Shift Pattern – 6am – 3pm Or 9am – 6pm
* Up to £40,000
Key Responsibilities:
1. Managing daily transport schedules and reallocating work where required due to driver absence or vehicle issues
2. Ensuring customers are kept updated regarding delays, failed collections, or service disruptions
3. Rebooking outstanding jobs and ensuring work is completed within agreed timescales
4. Responding to customer emails, account queries, and operational issues in a timely and professional manner
5. Supporting drivers with site issues, route queries, and delivery instructions
6. Coordinating with internal departments to ensure smooth day-to-day transport operations
7. Escalating operational issues where necessary and ensuring appropriate action is taken
8. Monitoring and updating transport records, spreadsheets, and operational paperwork accurately
9. Sending proof of delivery documents, permits, and compliance documentation when required
10. Assisting with accident reporting and ensuring incidents are communicated correctly internally
11. Providing clear instructions and updates to drivers regarding collections, deliveries, and t...