Network Support Engineer
Hybrid – office location 3 days per week, Chelmsford (County Hall).
Location: Chelmsford, United Kingdom.
Responsibilities
* Monitor, maintain, and support a large‑scale LAN/WAN environment serving 12,000+ users
* Investigate and resolve network incidents, escalating where required
* Implement infrastructure changes in line with ITIL and Change Management processes
* Proactively manage and prioritise workload in line with SLAs
* Collaborate with third‑party suppliers to support shared services
* Document infrastructure clearly and accurately
* Identify opportunities for improvement and optimisation
* Support hardware lifecycle management including upgrade planning
* Work as part of a dedicated on‑site engineering team
* Travel within the county to support sites
Qualifications
* Experience in LAN, WAN
* Knowledge of LAN/WAN/WLAN technologies
* Experience with firewalls, VPNs and OSPF routing
* Understanding of DHCP, load balancers
* Experience with routers and switches
* Cisco CCNA/CCNP or equivalent experience
* Experience with Palo Alto firewalls
* MPLS and multi‑VRF experience
* Experience with Cisco/Aruba Wi‑Fi support (desirable not essential)
* Strong customer engagement and relationship skills
* Clear communication across technical and non‑technical audiences
* Analytical and structured problem‑solving
* Ability to follow technical designs
* Strong organisational skills
* Proficiency in Microsoft Office
* Collaborative team approach
Working Requirements
* Participate in on‑site cover between 08:00–16:30 and 09:30–18:00, Monday to Friday
* Be available for out‑of‑hours work including evenings and weekends to assist with projects (no on‑call); overtime is paid
* Hold a full UK driving licence and be willing to travel across the County
Benefits
* 23 days holiday, rising to 27 pro‑rata after the qualifying period
* Option to purchase additional holiday after qualifying period
* Paid volunteering day with a charity of your choice
* Generous family leave policies – including 15 weeks fully paid maternity, adoption, and shared parental leave
* Cycle2Work scheme, pension, life assurance
Employment Details
Permanent, full‑time contract.
Equal Opportunity Statement
We are an equal opportunity and Disability Confident employer. We recruit and develop people based on their merit and passion, and provide an inclusive, barrier‑free recruitment process and working environment for everyone.
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