LOCATION: London Designer Outlet
SHIFT PATTERN: Monday - Friday, 40 hours per week
SALARY: Competitive
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ROLE OVERVIEW AND PURPOSE
To manage the maintenance operation supplied by ABM on site. The ideal candidate will be overseeing the daily maintenance operations across the shopping centre. You will work to ensure the full delivery of the maintenance specification, within contractual guidelines, and to effectively manage the maintenance and engineering team, plus work closely with the customer to provide overall efficiencies and profitability. You will foster a strong customer relationship, with a focus on the customer’s compliance and key deliverables, as guided by your direct line manager, who will provide support as and when required. Must have the ability to lead and develop your team. Assist in growing the business through organic development from the existing client base plus sourcing new business. You will be responsible for ensuring tight budget control and have Profit & Loss responsibility.
KEY RESPONSIBILITIES
1. Oversee daily maintenance operations across the shopping centre
2. Manage and supervise maintenance staff and contractors
3. To carry out “hands on” when required
4. Ensure compliance with health and safety regulations
5. Conduct regular inspections and preventative maintenance
6. Respond to and resolve maintenance issues promptly
7. Maintain building systems (HVAC, plumbing, electrical, etc.)
8. Manage maintenance budgets and procurement of supplies
9. Ensure all equipment is serviced and maintained to standard
10. Coordinate with centre management and tenants on maintenance needs
11. Maintain accurate records of maintenance activities and compliance
12. Support sustainability initiatives and energy efficiency improvements
13. Ensure compliance with statutory inspections and certifications
14. Lead emergency response for maintenance-related incidents
15. Plan and oversee refurbishment and upgrade projects
16. Attend monthly review meetings and report on KPIs and objectives
17. Provide training and development opportunities for the maintenance team
18. Ensure a “one team” approach with the centre management and other departments
19. Act as weekend Duty Manager for Shopping Centre
20. Deputising for Facilities Manager when absent, managing operational requirements for all soft and hard services on site
REQUIRED SKILLS, EXPERIENCE & QUALIFICATIONS
21. Sound leadership and communication skills.
22. Experience in managing a team of multi-skilled maintenance engineers.
23. Proven successful working relationships with high end service providers
24. Good Interpersonal skills and the ability to deal with customers - both internal and external.
25. Aptitude to receive and deliver training.
26. Be able to take responsibility for teams.
27. IT Skills – Intermediate / Advanced level
28. Excellent knowledge of Excel and IT programs
29. Experience in delivering ESG initiatives to clients.
30. Electrical or mechanical qualification at NVQ / C&G level.
31. Strong Understanding of Technical Compliance
32. P&L accountability for all contracts
33. Commercial awareness
Benefits
We’re proud to offer a great range of benefits including:
34. 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
35. Mental Health support and Life Event Counseling
36. Get Fit Programme
37. Financial and legal support
38. Cycle to work scheme
39. Access Perks at Work, our innovative employee app where you can find:
40. Perks: discounts, gift cards, cashback, and exclusive offers
41. Life: Search for resources and tools on topics ranging from family and life to health, money and work
42. Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.